Refund and Return Policy

Refund Policy

1. Characteristics of Digital Content

  • The products we offer are digital content (e.g., PDFs, videos, downloadable materials, etc.), and they may be made available immediately after payment (including access, streaming, and download options).

2. Refund Policy

  • Since digital content can be copied or saved immediately upon delivery, refunds may be limited once the content has been downloaded or accessed(to the extent permitted by applicable laws).

3. Exceptions (Refunds may be considered)

In the following cases, we may consider a refund or reprocessing on an exceptional basis.

  • Obvious payment errors, such as duplicate payments
  • If payment has been completed but content cannot be provided due to a technical issue(we will take action after verifying the issue)
  • There is no download or access history, and withdrawal is permitted under applicable laws and regulations

4. How to Request a Refund

  • How to Request a Refund: Please send any refund-related inquiries to the email address below, including your order number and the email address used for payment.
    • Contact: celinelifestudio@naver.com
  • We will review your request and provide a response within a reasonable timeframe after receiving it.

Refund Policy

1. Nature of Digital Content

  • We provide digital content (e.g., PDFs, videos, downloadable materials). Once payment is received, the content may be made available immediately (including access, streaming, or download options).

2. General Rule

  • Because digital content can be copied or saved immediately upon delivery, refunds may be restricted once the download or access has been made available (to the extent permitted by applicable laws).

3. Exceptions (Refunds May Be Considered)

We may consider a refund or reprocessing in certain cases, such as:

  • Resolve payment errors (e.g., duplicate charges)
  • Technical issue preventing content delivery after successful payment (verified by us)
  • You retain the right to access, download, and withdraw your data in accordance with applicable law

4. How to Request

  • Please contact us with your order number and the email address used for payment:
    • Contact: celinelifestudio@naver.com
  • We will review your inquiry and respond within a reasonable time.